PERSONALIZED JOURNALS, GIFTS, CANVAS ART & HOME DECOR

Frequently Asked Questions

Frequently Asked Questions

How soon after I place my order will it be shipped?

The majority of our orders are shipped within 3 to 5 business days. Then you should add shipping times on top of that. Speed and price depends on product type and destination. We offer several shipping options, from snail mail to expedited super-speed, at reasonable prices that you can choose at checkout.

What's the return policy?

You may return any product postmarked within 30 days of receipt for a refund, less the shipping charges. All products must be returned in original resellable condition. Once we receive your return, we will process a refund for the cost of the product and let you know via email.

My order arrived damaged. What do I do?

We did not intentionally send you damaged product (that would be a terrible business model). Unfortunately, every now and again one of our packages crosses the path of an overly enthusiastic mail carrier and they are forever changed. Don't fret, just send us an email to support@elitepaperdesigns.com and we'll make it right.

I have more questions, comments, complaints or inquiries.

There's always one... Drop us an email to hello@elitepaperproducts.com with any other concerns.